State Farm® Insurance Agent Shane Swan

"It is very difficult to communicate with this company. Horrible customer services. I have exhausted all the resources to be able to fix my policy, I asked for a change of agent and they have not done it for 2 weeks either. When I fixed the policy for the first time in the renewal they sent some forms and 2 weeks later they continued sending forms. It's a real nightmare"

"Very challenging to communicate with this company. It took them over a week to respond to my email when I wanted to add a new vehicle to my insurance. Even after it was added, they couldn't send all the necessary forms for me to sign, so I had to constantly follow up and chase them down to get the paperwork. I also had an issue when I needed a tow for one of my vehicles. To my surprise, the vehicle's insurance wasn’t ready, and I had to pay out of pocket to get it towed to the shop. I used the tow company referred by one of the agents, but I only got 60% of the money I paid upfront back from State Farm. Shane, said I needed to follow up with them, as they are "only the agents." Now, I’m trying to get in touch with them because I’ve decided not to renew my insurance, and since last week, I’ve had radio silence. They’ll call you when they want your business, but when it comes to giving you the assistance you actually need, they're nowhere to be found. Very disappointed."

"I talked to Becky today for a quote, and she was so helpful and very nice. She had wonderful communication skills and helped me to the best of her abilities. Someone please give her a raise!"

"I contacted Shane to get a quote for homeowners insurance since prices are going through the roof here in FL. Shane was super patient and understanding, went over all the policy details with me, and we were able to get to a better coverage and cheaper premium (!!!) than my current one!! I am absolutely satisfied with the quotes and specially with Shane's customer service!"

"Melissa is awesome . Always follows up and communicates very well. She pays close attention to my insurance needs . Can’t say enough good things about her . Bravo !!"

"Kaylen was AWESOME! I was really frustrated with a couple of things on my policy and was ready to cancel. She took the time to explain each one of the things in my policy and I was able to get clarity in everything. Loved the experience. 100/100 will recommend her with eyes closed."

"I called to check on my moms policy changes and got to chat with Melissa! She was AWESOME! Such a bright light, incredibly helpful. She suggested the perfect policy for my mom!"

"Melissa Swinson from Shane Swan - State Farm Insurance Agency helped me get a great deal on a bundled auto and home insurance policy. The overall premium came to less than what I paid for my previous policy period. Melissa - you did a great job and your speed and responsiveness were amazing. Thank you for your top-notch professionalism in getting me a great policy!"

"Melissa was awesome to work with when comparing home and auto rates for our family. She was able to help explain the coverages, compare costs, and help answer all our questions quickly and efficiently. Thanks Melissa for a great experience!"

"Maria provided outstanding service in arriving at my auto insurance premium. Saved a whopping $994 a year after the last ridiculous rate increase by Geico. I highly recommend reaching out to see how she can help you save money while maintaining superior coverage."

"Melissa is a great agent. She make my mother happy with her quote that she give us. She work very hard on our policy and to get us the best quote for the house. Thank you so much Melissa."

"After my father died, I knew I needed to get life insurance for piece of mind. Melissa at Shane Swan's Agency helped answer all of my questions when it came to which policy would work for me. I couldn't have asked for an easier process. Thanks a bunch!"

"Melissa was a tremendous help to me! She helped me find life insurance coverage I needed at a rate that I could afford."

"Shane Swan has been my SF agent since the early 2000's and he surrounds himself with only the best of the best. Mellissa has been a blessing and Kaylen has been just that, the best. They both have a calming way about them and are willing to talk me through the million question I have. God puts people on our lives for reason and I am so blessed to be apart of this State Farm family! Keep up the great work. Jean R."

"Melissa did a great job. She was very responsive, very helpful, good communication and good follow through and she knew the details of the insurance policy she was recommending. Oh did I mention " very patient "? You have to be when dealing with me LOL. I ask lots of questions."

"Had a very nice time and was very informative"

"excellent attention, if you want the best service ask for Fadya THE BEST***"

"Excelente agencia ,maravillosamente atención y explicación por parte de su empleada Fabia merece ser promovida a cargo de mayor responsabilidad por sus amplios conocimientos del ramo que desempeña y por tener una excelente calidad humana, paciencia, excelente atención lo cual contribuye a que mi persona como cliente de ustedes a mantenerme en ese seguro. muchas buenas noches."

"Really glad I moved my insurance policies over to Shane's office. Very convenient in Winter Garden/Hamlin - and Melissa is the bomb when it comes to customer service and turn-around time. Was always fast to reply as well as reach out with any updates. Offered great rates to combine all my policies - and we really need that with today's on-going home insurance debacle. Highly recommend Melissa and Shane!"

"You can’t go wrong using StateFarm! Shane and especially Melissa, they have been absolutely more than helpful and patient. They saved me a lot of money on my auto and home insurance coverage.. I highly recommend them, professionals!"

"Highly don't recommend. They will change you policy without letting you know and rip you off for your money. I been with state farm since I lived up north 7 years ago and I never had a problem. Zero Stars"

"Worked with Kaylen to get all of the coverage and items I needed for my renters insurance. Kaylen replied promptly and made an edit that my complex needed quickly."

"Every time I've called with a question or concern, this office has genuinely been the kindest and most helpful ever. Kaylen especially has just been a complete star for the last six months, as I've had many life changes to take care of. She's been super kind, patient, thorough, knowledgeable, and dare I say it - fun! When stressful things happen in life, every little thing can feel really overwhelming, but I have loved working with this office for going on 5 years and walking through the door, I know everything is going to be fine. It's hard to make something like insurance a positive experience, but Kaylen and everyone else I've spoken with really makes it a pleasure, no matter what problem I bring in. Thank you!"

"Kaylen with Shane Swan State Farm Insurance is wonderful. She was very helpful in assisting us with new insurance for auto and apartment. She went above and beyond with helping us new residents to Florida. I highly recommend this agency and Kaylen for wonderful customer service."

"I useed to have Travelers Insurance paying $122. I told Kaylen Kabbadj about my policy and how much I was paying. She provided me with a quote and turned out to be less money than what I was paying ($92.59) and with a better coverage. Thanks a lot Kaylen!!!"