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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


May 26, 2023

5  out of  5 rating by frank
"Melissa did a great job. She was very responsive, very helpful, good communication and good follow through and she knew the details of the insurance policy she was recommending. Oh did I mention " very patient "? You have to be when dealing with me LOL. I ask lots of questions."

chris carrano

May 24, 2023

5  out of  5 rating by chris carrano
"Had a very nice time and was very informative"

carlos brunicardi

May 10, 2023

5  out of  5 rating by carlos brunicardi
"excellent attention, if you want the best service ask for Fadya THE BEST***"

Luis Carvajal

April 16, 2023

5  out of  5 rating by Luis Carvajal
"(Translated by Google) Excellent agency, wonderful attention and explanation from your employee Fabia deserves to be promoted to a position with greater responsibility for her extensive knowledge of the field she performs and for having excellent human qualities, patience, excellent service which contributes to my person as a client of you to keep me in that insurance. many good nights. (Original) Excelente agencia ,maravillosamente atención y explicación por parte de su empleada Fabia merece ser promovida a cargo de mayor responsabilidad por sus amplios conocimientos del ramo que desempeña y por tener una excelente calidad humana, paciencia, excelente atención lo cual contribuye a que mi persona como cliente de ustedes a mantenerme en ese seguro. muchas buenas noches."

Scott M.

March 10, 2023

5  out of  5 rating by Scott M.
"Really glad I moved my insurance policies over to Shane's office. Very convenient in Winter Garden/Hamlin - and Melissa is the bomb when it comes to customer service and turn-around time. Was always fast to reply as well as reach out with any updates. Offered great rates to combine all my policies - and we really need that with today's on-going home insurance debacle. Highly recommend Melissa and Shane!"

Jodie Carver

February 15, 2023

5  out of  5 rating by Jodie Carver
"You can’t go wrong using StateFarm! Shane and especially Melissa, they have been absolutely more than helpful and patient. They saved me a lot of money on my auto and home insurance coverage.. I highly recommend them, professionals!"

Iveliss Martinez

January 27, 2023

1  out of  5 rating by Iveliss Martinez
"Highly don't recommend. They will change you policy without letting you know and rip you off for your money. I been with state farm since I lived up north 7 years ago and I never had a problem. Zero Stars"

Megan S.

January 20, 2023

5  out of  5 rating by Megan S.
"Worked with Kaylen to get all of the coverage and items I needed for my renters insurance. Kaylen replied promptly and made an edit that my complex needed quickly."

Kelly Dyal

January 6, 2023

5  out of  5 rating by Kelly Dyal
"Every time I've called with a question or concern, this office has genuinely been the kindest and most helpful ever. Kaylen especially has just been a complete star for the last six months, as I've had many life changes to take care of. She's been super kind, patient, thorough, knowledgeable, and dare I say it - fun! When stressful things happen in life, every little thing can feel really overwhelming, but I have loved working with this office for going on 5 years and walking through the door, I know everything is going to be fine. It's hard to make something like insurance a positive experience, but Kaylen and everyone else I've spoken with really makes it a pleasure, no matter what problem I bring in. Thank you!"


January 6, 2023

5  out of  5 rating by CUSTOMER SERVICE
"Kaylen with Shane Swan State Farm Insurance is wonderful. She was very helpful in assisting us with new insurance for auto and apartment. She went above and beyond with helping us new residents to Florida. I highly recommend this agency and Kaylen for wonderful customer service."

Zerimar Rodriguez De Jesus

January 6, 2023

5  out of  5 rating by Zerimar Rodriguez De Jesus
"I useed to have Travelers Insurance paying $122. I told Kaylen Kabbadj about my policy and how much I was paying. She provided me with a quote and turned out to be less money than what I was paying ($92.59) and with a better coverage. Thanks a lot Kaylen!!!"

tim rathburn

January 2, 2023

5  out of  5 rating by tim rathburn
"Kaylen Kabbadj helped me with my auto, financial services, and I got a free home quote for later."

Lilly Rojas

December 29, 2022

5  out of  5 rating by Lilly Rojas
"Kaylen is an absolute gem 10/10 will work with again"

Solangel Fernandez

August 3, 2022

5  out of  5 rating by Solangel Fernandez
"Shane is an excellent person. He has an amazing personality and he is so helpful. Me and my family are so happy with this agency. I also get the help I need and this team members speak Spanish. Shane is like family to us. You won’t regret it!"

Mike Mizzy

July 28, 2022

1  out of  5 rating by Mike Mizzy
"I see a few of the recent reviews with poor stars. I have mutiple cars, home and the service was horrible ever since they moved to the new location. I ended up switching to another state farm very poor service. I had to physically drive to the location since no one would never call me back for the lady to tell me she had no idea if my Boat had insurance. Well it didnt have insurance so i got fined from my lender"

Pablo Parra

July 22, 2022

1  out of  5 rating by Pablo Parra
"Do not recommend Last year told my neighbor to call them and get a insurance, they put the insurance and my name and my neighbor as a driver, he opened 3 claims now State Farm canceled my insurance and put a red flag in my name."

Alli Reynolds

December 14, 2021

5  out of  5 rating by Alli Reynolds
"Shane is the master of discounts! If you need insurance, call Shane from State Farm. You will get the best coverage for the price."


November 17, 2021

5  out of  5 rating by Owen
"Shane was extremely clear on all the details of our policy and reassured us of our doubts. I don’t usually write reviews but I would recommend Shane to all of my friends!"

Elisabet Lara

November 17, 2021

5  out of  5 rating by Elisabet Lara
"Absolutely Amazing! The Best customer service I’ve ever received!!"

Laura Roskein

November 17, 2021

5  out of  5 rating by Laura Roskein
"Wonderful man and great at his job!"

jake lapina

November 17, 2021

5  out of  5 rating by jake lapina
"Very helpful."

Andrew M

November 17, 2021

5  out of  5 rating by Andrew M
"Very professional and showed lots of interest to help me"

Jack Vanderpool

November 17, 2021

5  out of  5 rating by Jack Vanderpool
"Only positive things to say about my experience here. Very professional, with a wonderful and helpful staff. Overall just a great experience and would certainly recommend to anyone."

Chris Clark

November 17, 2021

5  out of  5 rating by Chris Clark
"Very professional services and more helpful than most"

Haiden Humphrey

November 17, 2021

5  out of  5 rating by Haiden Humphrey
"Very professional, had great on time service and was able to help and answer all my questions!"