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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mark Guzman

October 21, 2025

5  out of  5
rating by Mark Guzman
"I found that my Geico coverage (Policy Premiums) were not only unaffordable but not realistic. I am a safe driver over 40 years old, but Geico"s Premiums did not reflect my driving record. I shopped around and found State Farm agent Shawn Swan. While I did not speak to Shawn, I spoke to Valentina and Yuli who both took care of my needs. I was quoted a much lower price for my Premium, and was taken care of by Valentina and later by Yuli. Both understood my questions regarding payment installments, and made it easy to deal with. Thank you all very much. Mark Guzman"
We responded:
"Thank you, Mark, for sharing your experience with us. We're glad to hear that Valentina and Yuli were able to assist you effectively and provide a more affordable option. If you have any more questions or need further assistance, feel free to reach out."
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Ana Cavalie

October 16, 2025

5  out of  5
rating by Ana Cavalie
"Cindy was amazing. She was thorough, diligent and made sure to complete all the communication required with my automatic payment"
We responded:
"Thank you, Ana, for your trust and support! We look forward to being your go-to insurance agency for years to come. "
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Earl Biggett

October 16, 2025

5  out of  5
rating by Earl Biggett
"State Farms has provided affordable insurance when others could not. The overall process was pleasant and concise. Thanks State Farms. E"
We responded:
"Thank you, Earl, for your feedback. It's great to hear that we could offer you affordable insurance and a smooth process. We appreciate your support!"
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Reynaldo Izaguirre

October 14, 2025

5  out of  5
rating by Reynaldo Izaguirre
"Shane Swan - State Farm Insurance Agent Valentina was great! She was professional, friendly, and very helpful throughout the entire process. She took the time to explain everything clearly and made sure I got the best coverage for my needs. Highly recommend their office!"
We responded:
"Thank you, Reynaldo, for your kind words about Valentina and our office. We're glad to hear she was able to assist you effectively and ensure you received the coverage you needed. We appreciate your recommendation!"
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Alani Long

October 10, 2025

5  out of  5
rating by Alani Long
"The entire team has been a delight to work with! Great communication, and could not recommend more."
We responded:
"We’re so glad to hear you had a great experience! It’s our pleasure to serve you, and we appreciate your kind words. Thanks for being part of our insurance family! "
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james Norton

October 10, 2025

5  out of  5
rating by james Norton
"Eric at this State Farm was helpful and polite and went above and beyond just got the insurance but Eric makes a good first impression!"
We responded:
"Thank you for taking the time to leave such a wonderful review! We’re lucky to have customers like you and are always here whenever you need us! "
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Laura L-R

October 2, 2025

5  out of  5
rating by Laura L-R
"Valentina was amazing. I’m a first time homeowner and she was patient, helpful and kind. She was thorough, diligent and made sure to complete all the communication required with the lender."
We responded:
"Thank you, Laura, for your kind words about Valentina. It's great to hear that she was able to assist you as a first-time homeowner with patience and diligence. We appreciate your feedback and look forward to continuing to support your insurance needs."
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Paul Chen

September 10, 2025

5  out of  5
rating by Paul Chen
"We always had great experience when contacting Shane Swan StateFarm agents. Elizabeth listened and understood our concern during my conversation with her today. She helped to resolve our concern and made me feel that she is more of a friend than a business agent. Thank you Elizabeth!"
We responded:
"I appreciate your positive feedback! We work hard to make everyone feel like they’re part of the State Farm family. I’m thankful you experienced that with your interaction with Elizabeth. Thanks for your business Paul!"
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Laura Yeck

September 10, 2025

5  out of  5
rating by Laura Yeck
"Elizabeth is the best! Friendly, patient, helpful and explains in full!"
We responded:
"Thank you Laura! We’re always wanting to spend the necessary time to make sure we’re serving our customers by answering and addressing questions and explain things properly. Insurance can get confusing. I’m glad Elizabeth was there to make send of it all. "
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Jodie Carver

September 3, 2025

5  out of  5
rating by Jodie Carver
"You can’t go wrong using StateFarm! Shane and especially Elizabeth, as they have been absolutely more than helpful and patient. They saved me a lot of money on my auto and home insurance coverage.. I highly recommend them, professionals!"
We responded:
"Thank you Jodie! We appreciate the opportunity to serve you. God bless!"
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William Glosson

September 3, 2025

5  out of  5
rating by William Glosson
"Elizabeth was very informative and extremely efficient in my process. She explained every step in the process which made things run smoothly. Thanks for a job well done!"
We responded:
"Thanks William for your review. I’m glad to hear Elizabeth provided you with great service! She’s one of State Farm’s best for sure. Thanks for your business!"
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Marcedes Hofmann

August 26, 2025

5  out of  5
rating by Marcedes Hofmann
"It was nice having Cindy reach out and call for I had been busy with so much also. Thanks for being my insurance"
We responded:
"Thank you Marcedes for taking the time to leave a review. I’m glad we could help alleviate some things on your busy plate. Cindy and our team are always here to help any way we can. Thanks again!"
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M E

August 20, 2025

5  out of  5
rating by M E
"Erik S. was Great to work with. He was very attentive to my needs! Making sure it was what I felt was best for me! His opinion mattered, knowing he was honest and concerned, that I was happy with my choices! Call Erik S. I highly recomend him!"
We responded:
"Thanks for the great review about Erik! We strive to always design plans that protect the things that matter most to you. I’m glad Erik did that for you. Thanks for your business!"
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Kywanie Lopes

August 14, 2025

5  out of  5
rating by Kywanie Lopes
"great service, the receptionist was super nice!"
We responded:
"Thank you Kywanie for your review. I’m glad to hear you had a great experience with Cindy. We’re always here to help and answer any questions. Thanks for your business!!"
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Stephanie

August 13, 2025

5  out of  5
rating by Stephanie
"I want to start by saying that everyone on Shane’s team, including Shane himself, has been incredibly kind. My father passed away last year, and I’ve been helping my mom navigate many different matters, including the multiple policies my parents have with State Farm. It hasn’t been easy, but this team has gone above and beyond to make the process as smooth as it possibly can be. I especially want to highlight Elizabeth Wheeler for the exceptional care she has given my mom. She goes above and beyond, answering every question I have, filling in the gaps when I’m missing information, and always approaching each conversation with warmth and understanding. She truly puts herself in the shoes of those who have lost a loved one. Elizabeth’s kindness, patience, and support have meant more to me than I can put into words. I could go on and on about her incredible help, but simply put, she is a remarkable person and a true asset to this team."
We responded:
"Thank you Stephanie for your incredibly nice review and comments. Losing a loved one is never easy. I’m glad to hear you received the help and care from our agency team. When you’re insured with us you’re a part of the State Farm family. We’re always here for you when you need us. Have a blessed weekend and thanks for your business!"
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Ira Altman

August 7, 2025

5  out of  5
rating by Ira Altman
"Erik helped me throughout the process. He was patient as I wasn’t quite ready to pull the trigger. Once I did he was fast and efficient in switching our policy and along the way saving us some money."
We responded:
"Thank you Ira for your 5 star review and kind words about Erik! We take great pride in providing excellent service and care of our customers. Feedback like yours truly means a lot. Thanks for your business!"
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Rebecca Lazrak

August 5, 2025

5  out of  5
rating by Rebecca Lazrak
"I want to thank Elizabeth for being my go to person. When I have problems understanding something, where it be technology or anything on my policy, she's the one I call! I think she's GREAT! Everyone has anyway been professional. I appreciate it. Rebecca Lazrak"
We responded:
"Hi Rebecca! I'm so glad to hear our agency team was able to help you. Insurance and technology can be confusing at times and am thankful our team could help make sense of it all. Thanks for your business!!"
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thomas anderson

July 24, 2025

5  out of  5
rating by thomas anderson
"Erik, absolutely Top Notch!!"
We responded:
"We appreciate your great feedback, Thomas, about your experience with Erik and our agency. We look forward to serving you for many years. Thanks for your business!!"
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Jan Cornish

July 23, 2025

5  out of  5
rating by Jan Cornish
"Just got a call telling me my payment wasn’t received. Had my card scammed and was declined. The secretary was so helpful and so sweet. Made my day! Thanks State Farm and Shane Swan for caring about your clients."
We responded:
"Hi Jan! I'm glad to hear our service team was able to update your account in a timely manner. We value your business and we're always here for you. "
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Adam DuBois

July 17, 2025

5  out of  5
rating by Adam DuBois
"Great team and great experience. They are quick to respond to answer all questions you have."
We responded:
"Thank you, Adam, for your 5 Star review! I'm glad to hear you had a great experience with us. We value your business and are thankful you're part of the State Farm family."
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Synxy 1

July 7, 2025

5  out of  5
rating by Synxy 1
"Elizabeth has been a dream to work with, great fast communication and understands my needs when presented to her. Thank you so much. A++++"
We responded:
"Hi, thanks for the five stars! - Shane"
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Maria C

June 27, 2025

5  out of  5
rating by Maria C
"Amazing service from Erik! He answered all my questions, which were MANY. Very patient and helpful. Had a really good experience. Quick response and follow up. Would 100% recommend."
We responded:
"Thanks Maria for your feedback! I’m glad to hear Erik provided you with great service and advice. Please don’t hesitate to let us know if you need anything else! Thanks again."
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Ceasar Massacesi

June 19, 2025

5  out of  5
rating by Ceasar Massacesi
"Cindy was great help, super sweet, an amazing person"
We responded:
"Thank you Ceasar! I love to hear that Cindy provided outstanding service. Thank you for your feedback!"
Profile photo of Jam Brown

Jam Brown

May 30, 2025

5  out of  5
rating by Jam Brown
"I've been with Shane Swan's agency for a long time but I have had such a great experience with Elizabeth Wheeler I had to write a review. I originally called to discuss my auto coverages and see if we could adjust it to lower rates and she came up with a good plan that lowered my monthly cost without sacrificing essential coverages. Then on a separate conversation she was able to update my address and rental policy with new info and get it back to me same day so I could finish my new move-in checklist. She is a true gem and I'm glad we consistently work together."
We responded:
"Thanks Jam for your loyalty and trust! Your feedback is greatly appreciated and glad Elizabeth provided you with great service. She works hard to make sure all our clients receive top level care."
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Colin Marsh

May 21, 2025

5  out of  5
rating by Colin Marsh
"Cindy gave great service! Very helpful!"
We responded:
"Thanks Colin! We appreciate your feedback and am pleased you had a great experience. Thanks for your business!"