State Farm® Insurance Agent Shane Swan

"I called in to originally get some information about this insurance company, and the front desk receptionist Cindy was kind enough to answer all my questions with such a gentle tone and very informative, I was most definitely convinced to come check them out!"

"Valentina was very helpful. I was able to save around $80 when I switch to Statefarm, which included adding additional coverage. She explained everything and was very informative. I would highly recommend."

"Getting these people on the phone is a monumental task in itself and I’ve had more help talking to customer service robot than the people at this office once I do manage to get them on the phone. Edit: these guys have the time to respond to Google reviews but don’t respond to voicemails or texts"

"Valentina did my car insurance for me and she was great!! The process was super quick and she was very communicative and attentive. Would 10/10 recommend"

"Elizabeth at State Farm was a pleasure to talk to. She provided answers and insight to all my questions."

"Amazing support!!!"

"Ive had State Farm for over 10+ years and the last 4 years with Shane swans office.Working with Lisa as my agent has been amazing! Very knowledgeable and will help find you cheap rates. Very fast email communication and will always call you back. Great customer service!!"

"I was introduced to this branch by my interactions with Kristen Robinson, who definitely took great and personal care of my needs. Absolutely recommend!!"

"Kristen communicated all our options for our vehicle insurance and home owners insurance. She shared her knowledge to make the best decision for us . Highly recommend due her professionalism, offerings of options and price point ."

"I had a great experience with Shane Swan State Farm Agency. Valentina helped me with the protection plan I was looking for."

"Kristen was fantastic to work with! She explained every detail of our policy before finalizing it. Took time to play with numbers to get us the best coverage possible with affordable premiums. We never got the impression once that she had a single thing to hide from us and she showed full transparency through the entirety of our contact. My husband and I are BEYOND satisfied with her customer service and our new policy"

"I had a great experience with this State Farm agency. Last week Valentina gave me some quotes and she was very helpful. I would certainly recommend! She clarified all my doubts and was very patient."

"Valentina was amazing. I recently had the chance to work with Valentina, and I couldn’t be happier with how everything went! Right from our first chat. She showed a deep understanding of all the different insurance options out there, which made the whole process super easy."

"I spoke to Kristen last week for a quote, and she was extremely helpful and got me the information needed I highly reccomend this office and will reach out for any more of my insurance needs"

"Like others reviewers, I had hard time communicating with this agency. My agent is no longer with them and I tried multiple times to get someone to talk to about adding future services. Nobody was available to talk to me. The receptionist got my info and assured someone will contact me. This happened twice. Unfortunately, I never got contacted. I had no other choice than switch to another agent!"

"It is very difficult to communicate with this company. Horrible customer services. I have exhausted all the resources to be able to fix my policy, I asked for a change of agent and they have not done it for 2 weeks either. When I fixed the policy for the first time in the renewal they sent some forms and 2 weeks later they continued sending forms. It's a real nightmare"

"Very challenging to communicate with this company. It took them over a week to respond to my email when I wanted to add a new vehicle to my insurance. Even after it was added, they couldn't send all the necessary forms for me to sign, so I had to constantly follow up and chase them down to get the paperwork. I also had an issue when I needed a tow for one of my vehicles. To my surprise, the vehicle's insurance wasn’t ready, and I had to pay out of pocket to get it towed to the shop. I used the tow company referred by one of the agents, but I only got 60% of the money I paid upfront back from State Farm. Shane, said I needed to follow up with them, as they are "only the agents." Now, I’m trying to get in touch with them because I’ve decided not to renew my insurance, and since last week, I’ve had radio silence. They’ll call you when they want your business, but when it comes to giving you the assistance you actually need, they're nowhere to be found. Very disappointed."

"I talked to Becky today for a quote, and she was so helpful and very nice. She had wonderful communication skills and helped me to the best of her abilities. Someone please give her a raise!"

"I contacted Shane to get a quote for homeowners insurance since prices are going through the roof here in FL. Shane was super patient and understanding, went over all the policy details with me, and we were able to get to a better coverage and cheaper premium (!!!) than my current one!! I am absolutely satisfied with the quotes and specially with Shane's customer service!"

"Melissa is awesome . Always follows up and communicates very well. She pays close attention to my insurance needs . Can’t say enough good things about her . Bravo !!"

"Kaylen was AWESOME! I was really frustrated with a couple of things on my policy and was ready to cancel. She took the time to explain each one of the things in my policy and I was able to get clarity in everything. Loved the experience. 100/100 will recommend her with eyes closed."

"I called to check on my moms policy changes and got to chat with Melissa! She was AWESOME! Such a bright light, incredibly helpful. She suggested the perfect policy for my mom!"

"Melissa Swinson from Shane Swan - State Farm Insurance Agency helped me get a great deal on a bundled auto and home insurance policy. The overall premium came to less than what I paid for my previous policy period. Melissa - you did a great job and your speed and responsiveness were amazing. Thank you for your top-notch professionalism in getting me a great policy!"

"I recently acquired auto and renter’s insurance from State Farm with assistance from Agents Shane Swan and Maria Velandia. They were extremely professional, knowledgeable, thorough, and patient through the process. I ended up with policies that provided better coverage at a more competitive rate than I previously had. Top marks for State Farm and Shane and Maria, excellent Customer Service!"

"Melissa was awesome to work with when comparing home and auto rates for our family. She was able to help explain the coverages, compare costs, and help answer all our questions quickly and efficiently. Thanks Melissa for a great experience!"