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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mathews Farias

August 3, 2026

5  out of  5
rating by Mathews Farias
"Valentina is the absolute best person to work with here! I’ve been with Shane Swan for years now, and the entire family even. But honestly, if you ever need assistance, reach out and ask for Valentina. It’s never been easier to get anything done efficiently and quickly."
We responded:
"Mathews, this is the kind of experience that reminds us why we love what we do! Valentina’s dedication to providing helpful and seamless service is something we’re incredibly proud of. We’re so thankful to have you and your family as longtime members of our agency family and are always here whenever you need us."
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Bruno Bernardes

July 31, 2026

5  out of  5
rating by Bruno Bernardes
"Maria Cardoso provided outstanding service with my State Farm auto insurance. She was knowledgeable, patient, and took the time to explain all of my coverage options. She made the entire process quick and stress-free while helping me find a great rate. I highly recommend her to anyone looking for excellent insurance service!"
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Gary B

July 30, 2026

5  out of  5
rating by Gary B
"Erik was a pleasure to work with. He is very knowledgeable & spent time making sure I had the best product for my needs. I would definitely work with him again."
We responded:
"Providing personalized guidance and helping customers feel confident in their coverage is what we value most! We’re happy to hear Erik was able to make the process easier with his expertise and dedication, Gary. Thank you for sharing your feedback, and our team is always ready to help whenever questions come up."
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Antannia Aguilar

July 29, 2026

5  out of  5
rating by Antannia Aguilar
"I have just newly moved to Florida from out of country, and I have never had State Farm coverage. But when doing research, State Farm was highly recommended. I've been directly working with Erik Strom, and he has helped me on more than one occasion better understand the different policies for both my home and car. He's always very pleasant, informative, and makes the process stress-free. Would recommend!"
We responded:
"Antannia, your experience means a lot to our team! Moving can come with plenty of changes, and we’re happy Erik Strom was able to provide the clarity and support you needed while reviewing your coverage. Thank you for allowing us to be part of your transition."
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Pamela Rebis

July 29, 2026

5  out of  5
rating by Pamela Rebis
"Wonderful"
We responded:
"Thanks for the 5 stars, Pamela! It was a pleasure serving you, and we hope to see you again whenever you need us."
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A

July 27, 2026

5  out of  5
rating by A
"Melissa is awesome . Always follows up and communicates very well. She pays close attention to my insurance needs . Can’t say enough good things about her . Bravo !!"
We responded:
"Angel, thank you so much for this review. My team and I appreciate your kind words! - Shane"
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Kampta Ganesh

July 23, 2026

5  out of  5
rating by Kampta Ganesh
"state farm is great Erik tumbs up great"
We responded:
"Thumbs up is what we like to hear! Thank you, Kampta, for taking the time to share your experience."
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Sergio Schneider

July 23, 2026

5  out of  5
rating by Sergio Schneider
"Maria was very polite and helpful!
Thank you"
We responded:
"Sergio, your feedback means a lot to us! We’re pleased Maria was able to provide a smooth and welcoming experience while assisting you. We appreciate the opportunity to work with you and support your insurance needs."
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Kim Baglieri

July 22, 2026

5  out of  5
rating by Kim Baglieri
"Travis Amos was great I would highly recommend Travis and this State Farm office in Winter Garden"
We responded:
"Thank you for your recommendation, Kim! We're delighted to hear that Travis Amos provided you with such a positive experience at our Winter Garden office. If you ever have any questions or need assistance with your insurance coverage, feel free to reach out to our team."
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Gregory Ciola

July 22, 2026

5  out of  5
rating by Gregory Ciola
"Great company. All the employees are very kind and helpful. Well worth using them for your insurance."
We responded:
"Gregory, thank you very much! We are pleased to hear that our team has been kind and helpful in addressing your insurance needs. If you have any questions or require further assistance, please feel free to reach out."
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Debra Louise Bachant

July 16, 2026

5  out of  5
rating by Debra Louise Bachant
"It was wonderful."
We responded:
"Thanks for leaving us a little extra positivity today, Debra!"
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Jess Harmon

July 14, 2026

5  out of  5
rating by Jess Harmon
"Agent Elizabeth Wheeler Went Beyond helping me with my insurance questions and with my policies! Great Communication, friendly and caring!"
We responded:
"It's a joy to know that Elizabeth Wheeler went above and beyond in assisting you with your insurance questions and policies. Our team is committed to providing great communication and a caring approach, and we're glad Elizabeth exemplified that. If you ever have more questions or need further assistance, feel free to reach out."
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Carlos Eduardo Vilela Correa de Sa

July 9, 2026

5  out of  5
rating by Carlos Eduardo Vilela Correa de Sa
"Maria was incredibly kind, professional, and helpful throughout the entire conversation. She took the time to answer all of my questions and made the whole process easier. Highly recommend!"
We responded:
"We're delighted to hear that she was able to assist you with professionalism and kindness, making the process smoother for you. Thank you, Carlos, for your recommendation and for sharing your experience with Maria. We’re always here for you!
"
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joao VT

June 30, 2026

5  out of  5
rating by joao VT
"Had such a good experience with Maria, she was always willing to help and answer all of my questions !! I would definitely recommend."
We responded:
"Joao, thank you for the wonderful review! We're so glad Maria took the time to answer your questions and made your experience a positive one. We truly appreciate your recommendation."
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Tara D'Elia

June 29, 2026

5  out of  5
rating by Tara D'Elia
"Travis was absolutely incredible to work with! He was extremely helpful in getting me set up with a new policy and made the entire process so easy! . He was patient, took the time to answer all of my questions, and never made me feel rushed. On top of being knowledgeable, he was funny, down-to-earth, and genuinely relatable, which made the experience even better. It’s refreshing to work with someone who truly cares about helping people. I highly recommend Travis to anyone looking for an agent who goes above and beyond!"
We responded:
"Thank you, Tara, for sharing your experience with Travis! Reading this made our day! Thanks for the five-star love—we’re always here when you need us!
"
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blowery56

June 29, 2026

4  out of  5
rating by blowery56
"Maria did an excellent job of helpfully addressing my issue!"
We responded:
"We can’t thank you enough for this awesome review! Knowing we made your experience a great one means the world to us.
"
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Anthony Mohammed

June 26, 2026

5  out of  5
rating by Anthony Mohammed
"I highly recommend State Farm, especially Shane Swan and his team. They have consistently provided outstanding customer service and helped me save a significant amount on my auto insurance. They recently lowered my premium by over $200 at renewal and then reduced it again, saving me even more. The Drive Safe & Save program has also helped lower my costs. I truly appreciate their professionalism, responsiveness, and commitment to helping customers save. Thank you for the excellent service!"
We responded:
"Thank you, Anthony, for your thoughtful review and recommendation. We're glad to hear that the team have been able to provide outstanding service and help you save on your auto insurance. It's great to know that the Drive Safe & Save program has been beneficial for you."
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Lindsey Rich

June 25, 2026

5  out of  5
rating by Lindsey Rich
"Elizabeth and everyone I’ve encountered at Shane’s State Farm agency are wonderful. They take the time to explain things thoroughly and are very patient while you decide. Great team and always there when I need them. 10/10 recommend this office and State Farm!"
We responded:
"Lindsey, we’re so grateful for your review! Your trust means the world to us, and we’re always here to help with anything you need. Thanks for being part of our insurance family!
"
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Deborah Clark

June 23, 2026

5  out of  5
rating by Deborah Clark
"Elizabeth, my State Farm assistant today, was very helpful!!!! She returned my call in a timely manner and helped me with a procedure that was a bit confusing. Her pleasant personality made my day!!!!!!"
We responded:
"Thank you, Deborah, for sharing your experience! We're glad Elizabeth could assist you promptly and make the process easier with her pleasant demeanor. Your feedback is greatly appreciated."
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Celeste Biggs

June 23, 2026

5  out of  5
rating by Celeste Biggs
"Elizabeth helped with my needs in a professional and friendly manner."
We responded:
"Thank you for your five-star review, Celeste! We know insurance decisions are important, and we’re honored to have earned your trust. Let us know if you ever need anything!
"
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Annie Mojica

June 16, 2026

5  out of  5
rating by Annie Mojica
"Thks so much for your help your professioalism made everything go well an smooth we appreciate your service has always .😀"
We responded:
"Thank you, Annie, for your kind words. I'm glad to hear that our professionalism made the process smooth for you. We appreciate your continued trust in our service!"
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Nildo Harper

June 16, 2026

5  out of  5
rating by Nildo Harper
"Very courteous and explained everything clearly."
We responded:
"Thank you, Nildo, for your feedback. I'm glad to hear that everything was explained clearly and that you found our service courteous. We appreciate your support and look forward to assisting you with your insurance needs in the future."
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Jeffrey Miller

June 12, 2026

5  out of  5
rating by Jeffrey Miller
"Very helpful adding our son to our policy"
We responded:
"Thank you, Jeffrey, for your feedback. I'm glad we could assist with adding your son to your policy. If you have any more questions or need further assistance, feel free to reach out."
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Christine

June 10, 2026

5  out of  5
rating by Christine
"First time with State Farm - good customer service."
We responded:
"Thank you, Christine, for your feedback! We're glad to hear that your first experience with State Farm was marked by good customer service. If you have any questions or need further assistance, feel free to reach out."
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Sabrina Castro

June 9, 2026

5  out of  5
rating by Sabrina Castro
"Excellent service! Maria was able to answer all of my questions and help me find the best coverage for my family. State Farm is doing a great job providing amazing customer service."
We responded:
"Thank you, Sabrina, for your kind words! We're glad Maria could assist you in finding the right coverage for your family. We appreciate your feedback and are committed to maintaining the high level of service you experienced."