State Farm® Insurance Agent Shane Swan
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Maritza Vazquez
November 17, 2025
5
out of
5
rating by Maritza Vazquez
"Excellent customer service"
We responded:
"Thank you, Maritza, for your nice words about our customer service. We're happy to hear that you had a good experience with us. If you need more help, just let us know."
Ely Brauer
November 15, 2025
5
out of
5
rating by Ely Brauer
"Valentina is the best, very friendly and professional! I recommend"
We responded:
"We take pride in making the insurance process smooth and simple for our customers. Thank you for your feedback and for allowing us to serve you!"
Felipe Dastre
November 13, 2025
5
out of
5
rating by Felipe Dastre
"Made an estimate for my new BMW and ended up getting it with State Farm. Special thanks to Valentina that made everything super easy and got me an amazing deal"
We responded:
"Thank you, Felipe, for sharing your experience with us. We're glad to hear that Valentina made the process smooth and helped you secure a great deal for your BMW. If you have any more questions or need assistance in the future, feel free to reach out."
Gearhead Usa
November 13, 2025
5
out of
5
rating by Gearhead Usa
"Fast and fair"
We responded:
"Thank you for your feedback! We're glad to hear you found our service fast and fair. If you need anything else, feel free to reach out. "
Nelson Silvarolli
November 12, 2025
5
out of
5
rating by Nelson Silvarolli
"I would like to thank the office for the excellent service, especially Valentina Nusman, who assists me. She is always very professional, detail-oriented, and friendly in her explanations. When I have questions, she is always helpful and very quick to assist me. Furthermore, she ensured that I obtained the best coverage for my needs. I highly recommend the office and Valentina. Without a doubt, she is special! 👏👏👏👏"
We responded:
"Thank you, Nelson, for your kind words and recommendation. We're glad to hear that Valentina has been able to assist you so effectively. Your feedback is greatly appreciated by our team. "
Victoria
November 12, 2025
5
out of
5
rating by Victoria
"Valentina helped me with everything i needed and she was really helpful and kind! Thank you so much ❤️"
We responded:
"Thank you, Victoria! We're glad to hear Valentina was able to assist you so well. Your feedback means a lot to us."
Adriana G
November 12, 2025
5
out of
5
rating by Adriana G
"HEAVEN SENT!!! I was stuck with bad home insurance for a couple of years and finally decided to call Valentina Nusman for a quote. I could not believe how knowledgeable and patient she was. She sent me a quote in no time at all and went over everything with me. She got us such a great price on our home insurance that we ended up switching our cars as well. She will get those premiums down, even with a 16yo driver. DO NOT HESITATE TO CALL! I regret not talking to her before, could’ve saved me a lot."
We responded:
"Thank you, Adriana, for your kind words about your experience with Valentina. It's great to hear that she was able to assist you with both your home and car insurance needs. We're glad you found a solution that works for you. Take care!"
Eduardo Teixeira
November 12, 2025
5
out of
5
rating by Eduardo Teixeira
"I’d like to give my heartfelt thanks to Valentina Nusman for the truly exceptional job she did handling the insurance quote for my new car. Her professionalism, dedication, and attention to detail were remarkable, and she delivered an outstanding result."
We responded:
"Thank you, Eduardo, for your kind words about Valentina's work on your car insurance quote. We're glad to hear that her professionalism and dedication made a positive impact. If you need further assistance, feel free to reach out."
ally keehn
November 12, 2025
5
out of
5
rating by ally keehn
"I had a bunch of questions regarding our Homeowner's policy and Elizabeth was quite helpful and friendly!"
We responded:
"Thank you, Ally, for your feedback! It's great to hear that Elizabeth was able to assist you with your questions about your Homeowner's policy. We appreciate your support and look forward to serving you in the future."
tim rathburn
November 7, 2025
1
out of
5
rating by tim rathburn
"They will drop you in a heart beat if you use your uninsured motorists but wont give you a reason"
We responded:
"Hi Tim! I’m sorry your policy was cancelled in December of 2023. The reason for the cancellation was due to claim frequency. You reported 3 losses (one of them at fault) in less than 1 year of signing up with State Farm. If you have any additional questions feel free to contact me at the office. "
Denise Ruiz
November 3, 2025
5
out of
5
rating by Denise Ruiz
"Gracias!!! Marjorie Mejías por tu excelente atención.."
We responded:
"Gracias, Denise, por tomarte el tiempo de dejar tu comentario. Nos alegra saber que Marjorie Mejías te brindó una atención excelente. Estamos aquí para ayudarte con lo que necesites."
Mark Guzman
October 21, 2025
5
out of
5
rating by Mark Guzman
"I found that my Geico coverage (Policy Premiums) were not only unaffordable but not realistic. I am a safe driver over 40 years old, but Geico"s Premiums did not reflect my driving record. I shopped around and found State Farm agent Shawn Swan. While I did not speak to Shawn, I spoke to Valentina and Yuli who both took care of my needs. I was quoted a much lower price for my Premium, and was taken care of by Valentina and later by Yuli. Both understood my questions regarding payment installments, and made it easy to deal with. Thank you all very much. Mark Guzman"
We responded:
"Thank you, Mark, for sharing your experience with us. We're glad to hear that Valentina and Yuli were able to assist you effectively and provide a more affordable option. If you have any more questions or need further assistance, feel free to reach out."
Ana Cavalie
October 16, 2025
5
out of
5
rating by Ana Cavalie
"Cindy was amazing. She was thorough, diligent and made sure to complete all the communication required with my automatic payment"
We responded:
"Thank you, Ana, for your trust and support! We look forward to being your go-to insurance agency for years to come. "
Earl Biggett
October 16, 2025
5
out of
5
rating by Earl Biggett
"State Farms has provided affordable insurance when others could not. The overall process was pleasant and concise. Thanks State Farms. E"
We responded:
"Thank you, Earl, for your feedback. It's great to hear that we could offer you affordable insurance and a smooth process. We appreciate your support!"
Reynaldo Izaguirre
October 14, 2025
5
out of
5
rating by Reynaldo Izaguirre
"Shane Swan - State Farm Insurance Agent Valentina was great! She was professional, friendly, and very helpful throughout the entire process. She took the time to explain everything clearly and made sure I got the best coverage for my needs. Highly recommend their office!"
We responded:
"Thank you, Reynaldo, for your kind words about Valentina and our office. We're glad to hear she was able to assist you effectively and ensure you received the coverage you needed. We appreciate your recommendation!"
Alani Long
October 10, 2025
5
out of
5
rating by Alani Long
"The entire team has been a delight to work with! Great communication, and could not recommend more."
We responded:
"We’re so glad to hear you had a great experience! It’s our pleasure to serve you, and we appreciate your kind words. Thanks for being part of our insurance family! "
james Norton
October 10, 2025
5
out of
5
rating by james Norton
"Eric at this State Farm was helpful and polite and went above and beyond just got the insurance but Eric makes a good first impression!"
We responded:
"Thank you for taking the time to leave such a wonderful review! We’re lucky to have customers like you and are always here whenever you need us! "
Laura L-R
October 2, 2025
5
out of
5
rating by Laura L-R
"Valentina was amazing. I’m a first time homeowner and she was patient, helpful and kind. She was thorough, diligent and made sure to complete all the communication required with the lender."
We responded:
"Thank you, Laura, for your kind words about Valentina. It's great to hear that she was able to assist you as a first-time homeowner with patience and diligence. We appreciate your feedback and look forward to continuing to support your insurance needs."
Paul Chen
September 10, 2025
5
out of
5
rating by Paul Chen
"We always had great experience when contacting Shane Swan StateFarm agents. Elizabeth listened and understood our concern during my conversation with her today. She helped to resolve our concern and made me feel that she is more of a friend than a business agent. Thank you Elizabeth!"
We responded:
"I appreciate your positive feedback! We work hard to make everyone feel like they’re part of the State Farm family. I’m thankful you experienced that with your interaction with Elizabeth. Thanks for your business Paul!"
Laura Yeck
September 10, 2025
5
out of
5
rating by Laura Yeck
"Elizabeth is the best! Friendly, patient, helpful and explains in full!"
We responded:
"Thank you Laura! We’re always wanting to spend the necessary time to make sure we’re serving our customers by answering and addressing questions and explain things properly. Insurance can get confusing. I’m glad Elizabeth was there to make send of it all. "
Jodie Carver
September 3, 2025
5
out of
5
rating by Jodie Carver
"You can’t go wrong using StateFarm! Shane and especially Elizabeth, as they have been absolutely more than helpful and patient. They saved me a lot of money on my auto and home insurance coverage.. I highly recommend them, professionals!"
We responded:
"Thank you Jodie! We appreciate the opportunity to serve you. God bless!"
William Glosson
September 3, 2025
5
out of
5
rating by William Glosson
"Elizabeth was very informative and extremely efficient in my process. She explained every step in the process which made things run smoothly. Thanks for a job well done!"
We responded:
"Thanks William for your review. I’m glad to hear Elizabeth provided you with great service! She’s one of State Farm’s best for sure. Thanks for your business!"
Marcedes Hofmann
August 26, 2025
5
out of
5
rating by Marcedes Hofmann
"It was nice having Cindy reach out and call for I had been busy with so much also. Thanks for being my insurance"
We responded:
"Thank you Marcedes for taking the time to leave a review. I’m glad we could help alleviate some things on your busy plate. Cindy and our team are always here to help any way we can. Thanks again!"
M E
August 20, 2025
5
out of
5
rating by M E
"Erik S. was Great to work with. He was very attentive to my needs! Making sure it was what I felt was best for me! His opinion mattered, knowing he was honest and concerned, that I was happy with my choices! Call Erik S. I highly recomend him!"
We responded:
"Thanks for the great review about Erik! We strive to always design plans that protect the things that matter most to you. I’m glad Erik did that for you. Thanks for your business!"
Kywanie Lopes
August 14, 2025
5
out of
5
rating by Kywanie Lopes
"great service, the receptionist was super nice!"
We responded:
"Thank you Kywanie for your review. I’m glad to hear you had a great experience with Cindy. We’re always here to help and answer any questions. Thanks for your business!!"